Terms & Conditions

The following document concerns both the liability of YPT Caribbean Ltd, (Trading as Cuban Pioneers), and the responsibilities of the customer.

We are Cuban Pioneers and we look forward to the opportunity to act as your tour operator for either your trip to Cuba or any other of our destinations. The following conditions describe your obligations as a customer when purchasing either an independent tour or a group tour through us. The terms “we”, “us”, “our” and “Cuban Pioneers” refer to YPT Caribbean Ltd, a company registered in Scotland No. SC482379 (trading as Cuban Pioneers). The term “you” refers to the customer.

BOOKING POLICY

A 50% deposit is due upon booking confirmation and is non-refundable. The balance of payment is due 4 weeks before the tour commences. Following receipt of deposit customer is required to send a copy of his passport and travel / medical insurance policy.

CANCELLATION POLICY

All cancellation notices must be received in writing and will become effective as of the date of receipt by us. Tour refunds will be calculated based on the information contained in the following table. N.b. deposit payments are non-refundable.

Days Percentage Refunded
42 days in advance 100%
26-41 days 50%
11-25 days 25%
2-10 days 10%
0-1 days 0%

*Customer is liable for any transaction charges associated with the refund process

 VISAS

It shall be the responsibility of the customer to obtain whatever visas and permissions are required for the tour. Cuban Pioneers shall on request provide best-effort advice to the customer in this matter but shall not be liable in the event that the customer is denied entry.

FORCE MAJEURE

Force majeure is any event or circumstances which we could not, even with all due care, foresee or avoid. Such events may include but are not limited to war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather or road conditions, fire, bureaucratic obstacles, changes in schedules or mode of transport by ferry companies, airlines, bus or train operators and all similar events outside our control.

If such an event or circumstance arises and said event or circumstance results in an inability to proceed with the tour, customer will be entitled to a full refund minus the transaction costs associated with this refund.

TRAVEL INSURANCE

Cuban Pioneers expressly disclaim any and all liability for customer’s damages for emotional distress, mental suffering, or psychological injury of any kind, under any circumstances. We have no responsibility in whole or part and customer agrees we are not liable for any and all liability or claims for any occurrences including but not limited to any delay, loss, accidents, personal injury, political unrest, sickness, medical expenses or property damage occurring on tour.

We require customer to obtain sufficient insurance that, in the event of any possible risk, will provide sufficient cover for customer and if applicable, any dependents he or she is traveling with. It is customer’s responsibility to ensure that the insurance coverage includes, but is not limited to, medical and health cover for an injury or sudden illness, 24 hour emergency service and assistance (including repatriation if you become too ill to continue the tour), cancellation and curtailment, lost and stolen possessions cover, and personal liability cover. Any claims must be directed towards your insurers.

LOCAL LAWS

Customers are required to follow local laws and regulations at all times. In the result of a breach of local law, we will not be held in any way responsible and the customer will take responsibility for any consequences, financial or otherwise, that arise from their actions.

Customers are required to follow the guidance and company rules of Cuban Pioneers at all times. We reserve the right to expel without refund, any customer who refuses to abide by company policies.

TOUR ITINERARY

Due to the nature of travel/tourism in Cuba, itineraries do not provide or imply a guarantee of the tour’s contents. Though we will make every effort to keep itineraries as described and to find suitable replacements, Cuban Pioneers reserves the right to make changes to the itinerary in response to unforeseeable events.

TRAVEL EXCEPTIONS

By employing our services to travel in Cuba, you confirm that you are not:

a) a professional journalist or photographer; or

b) intending to publish any video or photographic material recorded during your trip.*

*This applies mostly to those intending to make documentary-style productions concerning the trip to Cuba. If you are unsure whether or not you fall into this category please inform us of your intentions and we will advise based on your specific situation.

NON-LIABILITY FOR CHANGES

Cuban Pioneers reserves the right to change these terms and conditions at any time and will notify clients if such changes are made. Price quotations are subject to change without notice and will not be binding until a booking has been confirmed.

We fully reserve the right to change or amend all itineraries on a case by case basis depending on the situation on the ground. In such cases we will always provide a suitable replacement.

If for any reason a customer does not complete any portion of their tour or abandons their scheduled tour after departure, no refund will be given nor will any credit be given towards future travel.